Customer Manager - Home Claims
- Permanent role
- Auckland CBD
- Previous home & contents claims experience essential
Do you want to work for a leading brand that truly values its people and is committed to making a difference for its customers?
Our client is a genuine values based organisation that is going through exponential growth in an exciting phase of change.
For this role you will need to eliminate stress and provide certainty for our client's customers. You will achieve this by ensuring a timely and customer-centric approach.
Most of all, you can deliver with passion on the following responsibilities:
- Manage all aspects of the customer contact during the "life span" of the claim
- Minimise internal and external costs through effective claims management and information gathering
- Ensure and maintain a high standard of customer service to eliminate stress and create certainty for the customer
- Ensure prompt resolution of claims issues
- Provide and obtain accurate information necessary to make decisive informative decisions
- Ensure adherence to policy coverage and sound claims processes
The successful candidate will have:
- Energy, passion and a real desire to make a difference in our organisation
- Previous home and contents claims experience is essential
- Ability to negotiate successfully
- Excellent communication skills (both oral & written)
- Ability to think outside the square to find solutions and overcome challenges
- Detail conscious, systematic and highly organised
- Excellent time management and prioritisation skills
If you feel the above description fits your previous experience and knowledge base, then we want to hear from you now. Please contact Amy Vincent at Robert Walters on +64 9 302 2280, amy.vincent@robertwalters.co.nz or apply online.
Robert Walters reviews all CVs manually and you will be contacted if your skills and experience meet the requirements of this client.
Candidates already registered with Robert Walters Auckland are automatically considered for roles before the roles are advertised. Therefore it is not necessary these people to apply online.
Robert Walters is an international recruitment consultancy specialising in the sourcing of Executive and General Management, HR, Finance, Information Technology, and Sales & Marketing staff for permanent, contract or temporary employment. Please visit our website to view other opportunities we are recruiting www.robertwalters.com.
