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Our industry specialists will listen to your aspirations and share your story with New Zealand’s most prestigious organisations. Together, let’s write the next chapter of your career.

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Process Analyst

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Our client is seeking a dedicated and experienced Process Analyst to join their dynamic team. This role offers an exciting opportunity to work within a world-class vocational and on-the-job learning system, committed to improving outcomes for all New Zealanders. The successful candidate will be responsible for analysing, developing, modelling, and communicating customer processes, playing a key role in planning, and implementing work that makes the organisation's goals a reality. This role offers excellent career training and development opportunities, along with flexible working conditions.

What you'll do:

As a Process Analyst, you will play a pivotal role in shaping the future of our client's customer experience. You will be responsible for analysing, developing, modelling, and communicating customer processes. Your expertise will be crucial in planning and implementing work that aligns with the organisation's goals. You will work closely with various teams including the digital team, ensuring data accuracy, as well as liaising with external stakeholders. Your ability to facilitate process design workshops will be key in driving improvements across the organisation.

  • Identify, capture, and present customer processes for the Customer Experience Group and wider business.
  • Complete analysis to understand customer issues and identify new approaches and solutions.
  • Facilitate process design workshops in conjunction with Customer Experience Group, Digital and Education and Stakeholder Engagement Group
  • Provide functional and process design expertise for the Customer Experience Group to meet their goals.
  • Communicate impact on CEG when time frames are not met and analyse financial cost to the wider business.
  • Validate and document business requirements from CEG
  • Take part in product and service design sessions, identifying and resolving product and service gaps.
  • Champion changes introduced to the organisation, particularly those implicating on processes.


What you bring:

The ideal candidate for this Process Analyst role brings experience in process analysis or business analysis. You possess strong skills in end-to-end process mapping, business process reengineering & mapping, data analysis. Your ability to facilitate process design sessions to a non-technical audience sets you apart. You understand LEAN and/or Agile methodologies and are comfortable communicating with senior management. Your interpersonal and consultative skills are top-notch, and you are detail-oriented with a commitment to high levels of accuracy. Your problem-solving and critical thinking skills will be key in this role.

  • 3-5 years’ experience as a Process Analyst or Business Analyst.
  • Strong skills in end-to-end process mapping, business process reengineering & mapping, data analysis.
  • Ability to facilitate process design sessions to a non-technical audience.
  • Understanding of LEAN and/or Agile methodologies.
  • Experience in communicating with senior management.
  • Good interpersonal and consultative skills.
  • Detail oriented with commitment to high level of accuracy.
  • Excellent problem-solving and critical thinking skills.

Contract Type: FULL_TIME

Specialism: Business Transformation

Focus: Business Analyst

Industry: IT

Salary: Attractive Package

Workplace Type: No

Location: Wellington

Job Reference: 1965390/001

Date posted: 19 April 2024

Consultant: Jonty Cameron

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