Senior Business Analyst

Join a transformative, multi-year technology upgrade programme that directly impacts the lives of children, young people, and their families across Aotearoa New Zealand. As one of a team of Senior Business Analysts, you’ll collaborate to design future-focused processes and systems that will replace current legacy systems to improve frontline services and enable better outcomes for tamariki and whānau.

Key Responsibilities:

• Design business processes and requirements to support frontline staff in delivering essential services.
• Engage stakeholders through workshops, interviews, and documentation reviews to identify needs and define solutions.
• Maintain traceability of requirements throughout the project lifecycle, ensuring alignment with organisational goals and regulatory obligations.
• Model detailed business processes (Level 3–4) while ensuring consistency with higher-level frameworks (Level 0–2).
• Support solution delivery phases, including build, testing, deployment, and post-deployment activities to ensure successful adoption of new systems and processes.

What You Bring:

• Proven experience in large-scale technology upgrades or process redesigns within complex organisations.
• Strong analytical skills with the ability to synthesize information from multiple sources and clarify ambiguities.
• Advanced skills in process modelling and stakeholder engagement techniques such as workshops and interviews.
• A collaborative mindset with a commitment to knowledge sharing and teamwork.
• Experienced in Agile methodologies, with hands-on experience using Jira and Confluence (or similar tools) to manage and trace requirements throughout the delivery lifecycle.
• New Zealand government experience

Why Join Us?
This organisation is dedicated to improving child and family wellbeing across Aotearoa New Zealand. The transformation programme represents one of the largest investments into frontline technology systems, reflecting its commitment to positive change. You’ll work in an inclusive environment that values diversity, compassion, and community impact while offering flexible working options and professional development opportunities.

Apply Now:
Take the next step in your career—click the link to apply today!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Jade Weston-Webb on 04 471 9700.