Senior Digital Business Analyst

Our client offers finance products to a diverse range of customers, with a simple strategy - digitalise to provide fast, scalable, and easy-to-use solutions that benefit customers with better rates and faster service. This Senior Digital Business Analyst will be joining a Digital team that's embarking on big change for 2026. This is an exciting opportunity for someone who loves a challenge in delivering impactful outcomes!

What You’ll Do

Requirements Elicitation & Analysis: Gather, validate, and document business requirements, user stories, acceptance criteria, and process flows across various squads.
Customer & Business Journey Mapping: Map end-to-end customer and business processes (e.g., reverse mortgage origination/servicing) to identify gaps, risks, and opportunities.
Stakeholder Engagement: Facilitate workshops and discussions with business SMEs, operations, compliance, product teams, and technology teams to align scope and requirements.
Solution Design Support: Collaborate with Solution Architects, Test Engineers, and vendors to ensure functional requirements are clearly translated into solution design and delivery.
AI & Automation Readiness: Support the design of requirements that enable automation, AI-driven workflows, and data integration for improved efficiency and customer engagement.
Regulatory Alignment: Ensure all requirements comply with CCCFA, AML, and other applicable regulations.
Delivery Support: Contribute to backlog grooming, sprint planning, UAT support, and successful implementation of solutions.
Program Alignment: Ensure all requirements connect back to program objectives and transformation outcomes.

You’ll also provide guidance to other Business Analysts while defining best practices across transformation initiatives.

What We’re Looking For

Multiple years' experience as a Business Analyst in financial services or digital transformation programs.
Strong expertise in requirements elicitation/documentation (Agile methodologies), process design (BPMN), epics/user stories creation.
Experience in loan origination or reverse mortgage products (desirable).
Exposure to AI platforms or automation tools (e.g., Pega or Genesys) is advantageous.
Proven ability to engage diverse stakeholders across operations, compliance, product teams, technology teams, and executive sponsors.
Excellent analytical skills with the ability to troubleshoot complex issues.
Strong communication skills – able to translate complex requirements into clear deliverables.

Your Skills & Strengths

Functional BA expertise – proven track record of delivering on major transformation programs.
Digital transformation knowledge – experience working on origination or customer engagement platforms.
Financial services understanding – especially mortgages/lending within compliance-driven environments.
Problem-solving mindset – ability to optimize performance through innovative solutions.
Collaboration – strong teamwork across technical/non-technical stakeholders.
Adaptability – thrives in fast-paced environments with evolving priorities.

**Applications made over Christmas holiday period will be responded to w/c 12th January 2026**

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Sacha Philp on 09 374 7309.

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