Salesforce Functional Consultant

A public sector organisation in Wellington is seeking a Salesforce Functional Consultant to support the ongoing enhancement and optimisation of its Salesforce platform. The role focuses on improving service delivery, case management, and operational insights across multiple business groups. You will lead discovery, refinement, and enhancement initiatives, ensuring the platform aligns with organisational change, legislative requirements, and Salesforce best practices.

What you'll do:

As a Salesforce Functional Consultant based in Wellington, you will immerse yourself in a variety of impactful workstreams designed to uplift the organisation’s service delivery capabilities. Your day-to-day responsibilities will involve collaborating with cross-functional teams to discover opportunities for improvement within the Salesforce ecosystem. You will focus on enhancing key modules by streamlining data access and workflow processes while ensuring compliance with new organisational structures through refined complaints management solutions. By leveraging your hands-on experience with configuration-first approaches and declarative tools like App Builder and Flow Builder, you will help reduce unnecessary customisation while strengthening data quality. Your ability to facilitate workshops with stakeholders will be crucial in capturing nuanced requirements that inform both high-level strategies and detailed designs. Through iterative prototyping and clear documentation practices, you will ensure that every enhancement is validated by users before deployment. Ultimately, your collaborative approach will foster knowledge sharing across teams while supporting the organisation’s commitment to scalable digital transformation.

What you bring:

Your background as a Salesforce Functional Consultant equips you with deep technical proficiency across both declarative configuration tools and programmatic development within the Salesforce ecosystem. You bring proven experience working in agile environments where collaboration with multidisciplinary teams is essential for success. Your understanding of Service Cloud or Public Sector Solutions enables you to navigate complex organisational requirements while delivering user-centric enhancements. You excel at facilitating workshops that draw out critical business needs from stakeholders at all levels. Your approach prioritises maintainability by leveraging out-of-the-box features wherever possible—ensuring long-term sustainability of solutions. With strong interpersonal skills rooted in empathy and dependability, you thrive in settings where knowledge sharing is valued. Your attention to detail ensures comprehensive documentation accompanies every stage of solution delivery—from initial discovery through final handover—empowering others within the organisation to build upon your work confidently.

• Extensive experience developing on the Salesforce platform using Lightning Web Components, Aura Components, Apex programming language, Flows automation tools, Omnistudio SOQL queries.
• Proven track record implementing configuration-first approaches utilising declarative tools such as App Builder, Flow Builder, Dynamic Forms, Permission Sets, Record Types.
• Hands-on exposure to Service Cloud modules or Public Sector Solutions (PSS), ideally within complex organisational environments.
• Demonstrated ability to provide functional expertise across discovery phases including options analysis as well as high-level/low-level solution design.
• Experience facilitating workshops with subject matter experts (SMEs) and business analysts (BAs) for process mapping and requirement gathering.
• Commitment to maximising out-of-the-box (OOB) capabilities within Salesforce for maintainability and scalability.
• Ability to develop prototypes or demonstrations that support iterative validation of proposed solutions with end users.
• Strong interpersonal skills enabling effective collaboration within squad environments as well as self-directed project work when required.
• Excellent written communication skills for producing clear technical documentation supporting handover processes and solution acceptance criteria.
• Experience supporting knowledge transfer initiatives aimed at building internal team capability around Salesforce best practices.

What's next:

If you are ready to make a meaningful difference by shaping how technology supports vital public services in Wellington—this is your moment!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Sean Caulfield on +64 4 471 9732.