Senior Business Analyst

Join a transformative 18-month fixed-term programme modernising core systems that support tamariki and whānau across Aotearoa. As a Senior Business Analyst, you’ll collaborate across teams to redesign processes, replace legacy technology, and deliver real impact for frontline services. Based in Auckland or Wellington, this role offers flexibility, purpose-driven work, and a chance to shape lasting positive change.

About the Role: Join a transformative, multi-year technology upgrade programme that directly impacts the lives of children, young people, and their families across Aotearoa New Zealand. As one of a team of Senior Business Analysts, you’ll collaborate to design future-focused processes and systems that will replace current legacy systems to improve frontline services and enable better outcomes for tamariki and whānau. This is your chance to contribute to safer, more nurturing communities while enjoying flexible working opportunities, supportive leadership, and a collaborative environment.

Key Responsibilities:

· Design business processes and requirements to support frontline staff in delivering essential services.

· Engage stakeholders through workshops, interviews, and documentation reviews to identify needs and define solutions.

· Maintain traceability of requirements throughout the project lifecycle, ensuring alignment with organisational goals and regulatory obligations.

· Model detailed business processes (Level 3–4) while ensuring consistency with higher-level frameworks (Level 0–2).

· Support solution delivery phases, including build, testing, deployment, and post-deployment activities to ensure successful adoption of new systems and processes.

What You Bring:

· Proven experience in large-scale technology upgrades or process redesigns within complex organisations.

· Strong analytical skills with the ability to synthesize information from multiple sources and clarify ambiguities.

· Advanced skills in process modelling and stakeholder engagement techniques such as workshops and interviews.

· A collaborative mindset with a commitment to knowledge sharing and teamwork.

· Experienced in Agile methodologies, with hands-on experience using Jira and Confluence (or similar tools) to manage and trace requirements throughout the delivery lifecycle.

· New Zealand government experience