Customer Experience Manager
Salary Competitive Salary
Location Auckland
Consultant Kaviraj Rai
JobRef 942170/001
Date posted 12 December 2017
22 Fanshawe Street Auckland 1010 Robert Walters
Pioneering CX opportunity within a large NZ corporate.
Overview of the company
Household Kiwi business on the journey to becoming a customer-focused business.
About the role:
A senior role within a dynamic team of CX experts. This role will be responsible for end to end CX across a number of platforms and will have implications across the wider business.
Key Responsibilities:
- Mapping new customer journeys across a number of different channels
- Re-mapping existing customer journeys and identifying key customer pain points
- Setting up CX frameworks that will be used company wide
- Keeping an eye to the future and crafting journeys with this in mind
Key Requirements:
- Significant previous experience in a CX role
- A relentless customer advocate
- Advanced stakeholder management experience
- Proven track record of successful delivery
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Kavi Rai on 09 374 7304.
