Chief Digital Tech Officer

With a focus on enhancing service delivery, improving operational efficiency, and ensuring information security. The successful candidate will be a trusted advisor to the Chief Ombudsman and relevant governance boards, providing informed strategic advice on current and future digital and technology requirements. * Lead the digital strategy and technology team * Enhance service delivery and operational efficiency * Ensure information security

What you'll do:

As a Chief Digital Technology Officer, your role will be pivotal in leading the digital strategy for our client. You will leverage technologies to enhance service delivery, drive innovation, improve operational efficiency, while ensuring effective integration of technology to meet strategic goals. Your expertise will be crucial in advising the Chief Ombudsman and relevant governance boards on current and future digital requirements. You will also take charge of developing business cases for significant investments, overseeing their implementation to transition and operational plans. Leading the Digital and Technology team, you will manage digital services, service delivery, operational performance, IT infrastructure, vendor management, and reporting. Your leadership will extend to monitoring performance standards of current service providers while ensuring risk management principles are adhered to during procurement processes.

• Develop and lead the digital strategy, leveraging technologies to enhance service delivery and information security


• Be a trusted and informed strategic advisor to the Chief Ombudsman, SMT and relevant governance boards


• Consult and lead on the development and design of the ISSP which informs the IMPSG programme of work


• Lead the development of business cases to inform significant investments, including the oversight of the implementation to transition and operational plans required


• Lead the Digital and Technology team and the provision of digital services, service delivery and operational performance, including IT infrastructure and vendor management and reporting


• Lead the monitoring of performance standards of current service providers, ensure risk management and security principles are by design when procuring technology partners

What you bring:

As a Chief Digital Technology Officer, you bring a wealth of experience in leading digital strategies within an organisation. Your strong knowledge of technologies that can enhance service delivery and information security sets you apart. You have proven experience in advising senior management teams on digital requirements. Your ability to develop business cases for significant investments is commendable. With your experience in leading a Digital and Technology team, you have honed your skills in managing IT infrastructure, vendor management, reporting.

• Proven experience in leading digital strategies within an organisation


• Strong knowledge of technologies that can enhance service delivery and information security


• Experience in advising senior management teams on digital requirements


• Ability to develop business cases for significant investments


• Experience in leading a Digital and Technology team


• Knowledge in managing IT infrastructure, vendor management, reporting