L2 Support

Are you a customer-focused IT professional with a passion for solving problems and supporting users in a dynamic environment? We’re looking for a Level 2 Support Specialist to join a high-performing team in Auckland for a 3-month contract.

This role is ideal for someone with at least 5 years of experience in IT support within a corporate or large enterprise environment. You’ll be providing second-level technical support across a wide range of hardware and software issues, working closely with end users to ensure timely resolution and excellent service delivery.

You’ll be part of a collaborative team, supporting a walk-in environment and managing your own ticket queue while following established processes and SLAs.

The Role:

• Provide Level 2 support for hardware, software, and user administration issues.
• Troubleshoot and resolve incidents in a walk-in and remote support setting.
• Prioritise and manage daily ticket workload in line with SLAs.
• Follow documented processes for ticket handling and housekeeping.
• Support PXE imaging and deployment of devices.
• Deliver customer-centric support, understanding user needs and business impact.
• Collaborate with team members to ensure consistent and high-quality service.

Ideal Person:

• Minimum 5 years’ experience in a Level 2 support role within a corporate or large business.
• Strong troubleshooting skills across hardware, software, and user administration.
• Experience with PXE imaging and device deployment.
• Proven ability to work under pressure in fast-paced environments.
• Excellent communication and customer service skills.
• Process-oriented with a strong focus on documentation and SLA adherence.
• Ability to manage and prioritise workload independently.
• Full New Zealand driver’s license is essential.

If you are interested and immediately available with relevant experience, APPLY NOW!

Only applicants based in New Zealand and holding working rights will be considered for this role.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Eloise Gantuangco on +64 9 374 7332.