Operations Manager

This role is an exciting opportunity to contribute to the success of a company that prides itself on delivering exceptional service and solutions to its customers. The successful candidate will be responsible for ensuring high performance, resilience, and maintenance of the company's infrastructure, networking, and product platforms. This role offers the chance to work collaboratively with various teams and external vendors.

What you'll do:

As an Operations Manager, your primary focus will be ensuring the high performance, resilience, and maintenance of our client's infrastructure, networking, and product platforms. You'll play a crucial role in overseeing daily operations, providing operational support for internal teams, managing incident responses, and leading your team towards achieving the company's commercial and customer goals. Your commitment to delivering exceptional customer service will contribute significantly to the company's reputation as a trusted provider in their industry.

• Oversee day-to-day operations and monitor core infrastructure and product platforms
• Maintain and upgrade product platforms and infrastructure
• Provide operational support for internal teams and Tier 1 business customers
• Manage and enhance on-call, incident management, and change processes
• Lead major incident responses through to resolution
• Work with infrastructure engineers within the team on platform maintenance requirements
• Provide leadership and mentoring to operations team members

What you bring:

The ideal candidate for this Operations Manager position brings a wealth of experience from the Telco or IT industry. Your strong troubleshooting abilities coupled with your exceptional customer service focus will be key in maintaining high-performing infrastructures. Your expertise in IP Networking, VMware, Storage Systems Applications, Linux skills will be invaluable in this role. Furthermore, your ability to develop productive relationships both internally and externally will contribute greatly to your success in this position.

• A relevant tertiary qualification in IT/Engineering
• 10+ years within the Telco or IT industry with a focus on high performing infrastructures
• Strong troubleshooting and problem-solving skills with an exceptional customer service focus
• Strong IP Networking, VMware, Storage, Systems Applications, Linux skills
• Ability to develop and maintain productive internal and external relationships
• Excellent written and verbal communication skills

What sets this company apart:

This company is renowned for its commitment to delivering exceptional service to its customers. They are focused on helping local businesses succeed through their unique solutions and enjoyable experiences. Their unrelenting focus on growth has positioned them as leaders in their industry. They offer a collaborative work environment where employees are encouraged to learn, grow, and contribute to the company's success.

What's next:

Ready to take the next step in your career? Don't miss this exciting opportunity!

Apply today by clicking on the link. We look forward to receiving your application!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Henry Deans on +64 4 471 9700.