Head of Workplace Operations

Exciting opportunity for a Head of Workplace Operations to lead national property, facilities, procurement, and fleet functions across 20+ NZ offices. You’ll ensure smooth, safe, and compliant operations while fostering a collaborative, inclusive culture. Strong stakeholder engagement and facilities management focus essential. Frequent travel required.

• Guide and support a national team of four professionals across property, procurement, and fleet operations to ensure high standards of delivery, engagement, and collaboration are consistently achieved.
• Develop comprehensive annual operational plans with clear priorities, budgets, and KPIs that align closely with the overall business strategy.
• Build capability and consistency across regional operations by implementing practical processes that are transparent and customer-focused.
• Foster a culture of teamwork, accountability, and continuous improvement within the workplace operations function.
• Oversee facilities management for more than 20 offices and studio sites nationwide to guarantee safety, functionality, and maintenance to the highest standard.
• Coordinate lease renewals, relocations, and fit-outs by managing relationships with external property consultants, landlords, and contractors effectively.
• Ensure compliance with all relevant building codes as well as environmental and health & safety regulations across all sites.
• Manage property OPEX and CAPEX budgets with accurate forecasting and financial oversight to support strategic decision-making.
• Oversee procurement processes to drive efficiency, transparency, and value throughout the organisation while leading supplier relationships for optimal performance.
• Provide expert advice on sourcing, purchasing, contract management; support or lead commercial negotiations for high-value arrangements.

• Extensive experience (10+ years) in property exposure including hands-on management of facilities or operational portfolios across multiple sites or regions.
• Relevant qualifications such as REINZ certification or Bachelor’s degree in Property are highly desirable for this position.
• Proven track record in built environment management including commercial facilities oversight as well as project management involving RFPs or tender documentation.
• Demonstrated ability in health & safety management including contractor induction processes plus corporate risk mitigation strategies.
• At least two years’ experience managing fleet operations ensuring vehicles are safe efficient fit for purpose.
• Exceptional leadership skills gained from managing small high-performing teams focused on productivity performance accountability.
• Outstanding stakeholder management abilities with confidence communicating effectively with senior leaders landlords contractors suppliers local authorities.
• Commercial acumen demonstrated through strong financial contract management capabilities including budget forecasting negotiation skills.
• Solid understanding of property lease health & safety compliance requirements within complex organisational settings.
• Ability to translate business strategy into clear operational plans anticipate future needs implement change positively guide teams through transition.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Courtney Taylor on +64 9 374 7360.