Member Experience Manager

As a leader in flexible, curated workspaces our client is seeking a charismatic and engaging Member Experience Manager to join their team. This organisation has proudly redefined the modern work environment by blending heritage charm with contemporary design. Their locations in Christchurch and Auckland cultivate vibrant Communities for New Zealand’s most dynamic businesses, where sophistication meets connection.

What You Will Do:

Your role will be pivotal in shaping an exceptional Member journey. Work in a dynamic, design-driven environment alongside a dedicated team to deliver a boutique hotel-like atmosphere. This is your chance to grow with a leading Space-as-a-Service brand and make a lasting impact on their Business Community.

Key Responsibilities:

Cultivate Community: Develop a warm, welcoming culture that reflects the ethos of sophistication and connection. Build strong relationships and proactively meet Members' expectations and ensure they have a positive experience.

Deliver Excellence: Enhance the Member experience across all touchpoints, from enquiries to daily interactions. Host and organise Community events to strengthen connections and to elevate the profile of the business.

Drive Sales: Promote and sell office spaces and services, conduct tailored tours to convert interest into memberships. Collaborate with the Christchurch Manager to identify sales opportunities and achieve occupancy targets.

Perfect Presentation: Ensure the space across both sites are impeccably presented, maintaining an inviting, high-end atmosphere that aligns with the business’ chic brand identity.

Manage Administration: Support invoicing and maintain CRM systems, creating engaging content for internal communications and social media.

Who You Are:

• A personable individual with strong interpersonal skills and a polished and sophisticated presence.
• Organised and detail-oriented; with a passion for nurturing a connected and vibrant network within a design-driven flex-office Community.
• Proactive and solutions-oriented, thriving in a fast-paced environment.
• Comfortable with digital tools, including CRM systems and social media platforms.

Step into a role that offers growth, innovation and the opportunity to make a meaningful impact on our Business Community. Become a part of this journey and help us deliver an unparalleled Member experience.

Ready to contribute to the success of the business? Apply now and join the team that’s redefining workspaces. Lynda McMeekan will be handling your application.