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Jobs

Our industry specialists will listen to your aspirations and share your story with New Zealand’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive Recruitment Partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
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New Zealand’s leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Complaints Facilitator

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Our client is seeking a Complaints Facilitator to join their Regulatory Services team. This role is essential in maintaining high standards of conduct within the sector, ensuring that all parties involved receive fair and transparent service. You will be responsible for effectively handling formal complaints and reports, assessing potential breaches of regulations and guidelines. This is an excellent opportunity to contribute to a team that promotes public trust and confidence in service standards.

  • Work within an independent government agency
  • Promote high standards of conduct across the sector
  • Handle formal complaints and industry reports

What Youll Do

  • Collect and assess information to determine the best course of action for each complaint
  • Apply triage criteria and prepare recommendations for suitable pathways
  • Manage resolution processes and escalate issues as needed
  • Identify and address misconduct concerns in a timely manner
  • Communicate clearly and effectively with all parties involved
  • Ensure proper documentation and file management to support investigations and decision-making processes

What Youll Bring

  • At least 1 year of experience in conflict/complaint resolution
  • Expertise in legal/regulatory/compliance environments
  • Ability to work with minimal supervision and make independent decisions
  • Strong communication skills, with the ability to deal tactfully and sensitively with various stakeholders
  • Excellent organisational and interpersonal skill

This independent government agency is committed to upholding high standards of conduct and protecting consumers' interests. They offer a supportive and inclusive environment for their team, promoting cooperation, integrity, and results-oriented performance. This is an outstanding opportunity to join a dedicated team focused on fostering public confidence and delivering fair outcomes.

Please reach out to Luke Gilbert on luke.gilbert@robertwalters.co.nz or 021 084 85188 for more information and a confidential chat.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Luke Gilbert on 04 471 9700.

Contract Type: FULL_TIME

Specialism: Risk/Compliance

Focus: Risk/Compliance

Industry: Public Sector and Government

Salary: Negotiable

Workplace Type: On-site

Experience Level: Entry Level

Location: Wellington

Job Reference: 2010320/001

Date posted: 7 October 2024

Consultant: Luke Gilbert

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