Customer Experience Technician

This customer service role offers an exciting opportunity for growth and development, with the potential to mature into a support role spanning Australia and New Zealand. The successful candidate will have the chance to utilise their technical problem-solving skills preferably in small electrical goods.

What you'll do:

Internally this role will be titled Technical Service Specialist, and you will be at the forefront of customer service, using your technical expertise to troubleshoot issues and provide solutions. Your background in electrical goods will be invaluable as you navigate through various product lines including coffee machines, heating and cooling systems. You will also have the opportunity to travel both domestically and internationally for training purposes. Your strong communication skills will be put to good use as you liaise with third-party agencies, while your organisational abilities will assist in managing administrative tasks such as warranty claims and stock control.

• Provide exceptional customer service through effective troubleshooting
• Utilise your technical background to understand and resolve issues
• Draw on your experience with electrical goods to provide expert advice
• Travel domestically and internationally for training purposes
• Communicate effectively with third-party agencies, and showroom customers
• Manage administrative tasks such as warranty claims and stock control

What you bring:

The ideal candidate for the Technical Service Specialist role brings a wealth of experience in face-to-face customer service. Your understanding of small electrical goods, and translating technical specifications to customers. Basic computer skills are required, along with a valid driver's licence and reliable personal vehicle for travel purposes.

• Proven experience in face-to-face customer service
• Experience dealing with third parties
• Ability to read and understand technical specifications of small electrical goods
• Basic computer skills for warranty claims, and administration, ordering stock
• Valid driver's licence with reliable personal vehicle (a generous car allowance is included)
• Strong communication skills are essential, as this is a client facing role
• Ability to work autonomously

What sets this company apart:

This is an opportunity to join a well-known brand that values autonomy and initiative. Reporting directly into Australia, you'll have the freedom to make your mark on the role while being part of a supportive global team. With a diverse product range and opportunities for domestic and international travel, this role offers variety and challenge in equal measure.

What's next:

Ready to take the next step in your career? Don't miss this exciting opportunity!

Apply today by clicking on the link. We can't wait to hear from you!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300.