en

Jobs

Our industry specialists will listen to your aspirations and share your story with New Zealand’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive Recruitment Partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more

Services

New Zealand’s leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Jobs

Our industry specialists will listen to your aspirations and share your story with New Zealand’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive Recruitment Partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

New Zealand’s leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters New Zealand

Kia ora. For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters New Zealand

Learn more

Customer Consultant

Save job

This is a 9-month fixed-term opportunity covering maternity leave, working for a tight-knit family-owned business based in Porirua. You will be part of an organisation who are going through a period of growth, and are looking for someone to come in and be the connection between operations and the customer. For the right person, there is potential to stay on past the 9-month period.

Reporting into the Operations Manager, this role involves customer communication and administrative support within a manufacturing/trades company. You’ll be the primary point of contact for customers via phone, email, and text, ensuring their requests and information are accurately recorded. Additionally, you’ll coordinate with the internal team, assist with administrative tasks, and support operations by scheduling site measure calls, processing job orders, and managing delivery updates.

Key Responsibilities:

  • Communicate directly with customers via phone, email, text etc (primary
  • inbound/outbound point of contact)
  • Reflect information from customers accurately in Click Up (via comments, updating due
  • dates, titles etc)
  • Communicate effectively with the internal team
  • Cover admin tasks where required
  • Make site measure pre-booking calls weekly
  • Communicate Late Addition site measure requests
  • Create remake tasks within Click Up
  • Send delivery and deposit texts via automated system
  • Create handrail job cards / work orders when required
  • Work closely with the operations manager to ensure good cohesion throughout the operation

Key Skills:

  • Well organised - ability to effectively complete tasks in a timely way
  • Excellent communication skills - written and verbal
  • Good phone manner - polite and well spoken
  • Practical / logical thinker - ability to see implications of communication and understand actions required
  • Willingness to learn, adapt and understand nuance
  • Prior experience in customer service for manufacturing or trades company

If this sounds like you, then please apply now! Or, email your CV to Emily.yates@robertwalters.co.nz.

Applicants must be eligible to live and work in New Zealand to be considered.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Emily Yates on 04 471 9772.

Contract Type: FULL_TIME

Specialism: Secretarial & Business Support

Focus: Customer Service

Industry: Admin and Secretarial

Salary: $65,000 - $75,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Porirua

Job Reference: 2035660/001

Date posted: 3 February 2025

Consultant: Emily Yates

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.