Salary Competitive Salary
Consultant Kiri Johnston
Date posted 27 August 20192019-08-27 2019-10-26 admin-and-secretarial Auckland Auckland NZ NZD 50000 70000 70000 YEAR Robert Walters https://www.robertwalters.co.nz https://www.robertwalters.co.nz/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Looking for a forward thinking individual who excels in fast-paced environments to support a busy contact centre.
An exciting opportunity has become available in one of New Zealand's leading businesses within the workforce planning division. You will have the opportunity to grow within a fast paced team and make your mark in a well established company.
In this role, you will be responsible for optimising business performance by supporting a busy customer contact centre. On a daily basis, you will be strategising, analysing trends and providing recommendations and contingencies to improve team performance and customer experience.
- Day-to-day managing schedules and resources
- Implementing time management strategies and principles into daily operations to maximise business output
- Managing issues that are impacting the ability to reach quality performance
- Continuous interaction with the team and wider business to source information that will improve team performance
- Relevant experience in a contact centre or workforce planning
- Strong communication, negotiation and decision making skills
- Analytical thinking and the ability to foresee potential risks
- Strong problem solving and effective planning
- Prioritise key tasks and manage your workload
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Kiri Johnston on 09 374 7300.