Collections Officer

Overview We have an exciting opportunity to join a leading financial services provider working as a collections officer The Collections philosophy is to understand why the customer has fallen into arrears and then work collaboratively with them to get their account back to current and ensure the repayment of outstanding debt. The role will be mainly phone based, dealing with customers on a day to day, working through a wide range of situations and ensuring a positive outcome for all parties. General collections administration duties may also be required.

Key Responsibilities:

• Contacting customers when their payments become overdue
• Negotiating with customers and coming up with suitable solutions to restore the account
• Monitoring all customer activity to ensure guidelines and expectations are being met
• Engage with difficult conversations regarding the customer’s financial situations
• Ensure adequate knowledge of relevant policies, procedures and legislation that affect the collections process
• Undertaking collection administrative duties when required

Key Requirements:

• Ideally have financial services industry experience or knowledge
• 2+ years collections experience preferred
• Great customer service experience
• Excellent negotiation and relationship building skills
• Great phone manner and excellent oral and written communication skills
• Strong attention to detail
• Competent in using computer systems

What’s in it for you:

• If you are a solutions focused individual and care about making a difference in people's lives then this is the role for you
• Join a business who offers a competitive salary and long-term progression and have the opportunity to up-skill yourself in the collections space