Senior Programme Co-ordinator

KidsCan is a leading not-for-profit organisation dedicated to providing essential resources to children in need across New Zealand. Through KidsCan innovative programs and initiatives, they aim to break down barriers and empower children to reach their full potential. KidsCan's ECE Programme is the largest and strategically important programme. In 2025 KidsCan will be implementing a redeveloped programme potentially expanding its reach to an additional 10,000 children.

What you'll do:
As Senior Programme Co-ordinator, you will be responsible for overseeing the day-to-day delivery of the Early Childhood (ECE) Programme. You will work closely with various teams to ensure smooth operations, manage customer queries, and contribute to the successful development and implementation of targeted projects within the programme. Your role will also involve facilitating the onboarding process for new partner ECE centres and Kōhanga Reo, maintaining comprehensive records of all customer interactions, conducting monthly visits to partner ECEs, and preparing monthly reports on programme status.

• Oversee the day-to-day delivery of the ECE Programme
• Ensure smooth daily operations and manage customer queries
• Support the ECE Programme Manager with the development and enhancement of additional projects and programmes
• Assist in the creation and documentation of processes for the ECE Programme
• Execute the daily delivery of the ECE Programme
• Provide high level of customer service for ECE customers and internal partners
• Facilitate and co-ordinate the onboarding process for new partner ECEs
• Prepare and present monthly reports on programme status, performance metrics, and issues

What you bring:
The ideal candidate for this Senior Programme co-ordinator role will possess the following attributes and experience:

• Strong organisational, time management, and communication skills
• Exceptional customer service skills with a focus on exceeding expectations
• Ability to work autonomously while ensuring consistent and clear communication with the team
• Excellent relationship-building abilities with both internal and external stakeholders
• Solution-oriented mindset with ability to identify problems and provide effective solutions
• Cultural competence in both Māori and Pasifika communities, some proficiency in Te Reo Maori would be highly beneficial
• Experience in CRM software advantageous, must be competent in EXCEL


What sets this company apart:
KidsCan is a leading not-for-profit dedicated to providing essential resources to children in need across New Zealand. Through innovative programs and initiatives, KidsCan aims to break down barriers to education and empower children to reach their full potential. As part of the KidsCan team, you will have the opportunity to make significant impact on the lives of thousands of children.

What's next:
Ready to make a difference? Apply now to the link or email; lisa.harkness@robertwalters.co.nz

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300 or lisa.harkness@robertwalters.co.nz.