General Manager Tenancy

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Lead tenancy services for one of New Zealand's leading affordable housing providers

Guided by whanaungatanga, Ōtautahi Community Housing Trust (ŌCHT) provides quality, affordable homes and supports people to live well in their communities. Managing more than 2,500 homes across Christchurch and beyond, ŌCHT is a recognised leader in affordable housing, creating stronger, more connected communities through quality homes and long-term tenancy outcomes.

ŌCHT is seeking an experienced executive leader to join the organisation as General Manager Tenancy. Reporting to the Chief Executive and a member of the Executive Leadership Team, you will lead tenancy services across the organisation, ensuring exceptional tenant outcomes, strong operational performance, and sustainable growth.

Why this opportunity?

• Executive leadership role with one of New Zealand's leading affordable housing providers.
• Lead tenancy services across more than 2,500 homes and 113 communities.
• Join a values-led organisation guided by whanaungatanga, fostering a culture of trust, accountability, collaboration and belonging.

The Opportunity

As General Manager Tenancy, you will provide strategic and operational leadership across tenancy services, ensuring high-quality outcomes for tenants while contributing to the wider success of the organisation.

Key responsibilities include:

• Leading the strategic direction, performance and continuous improvement of tenancy services.
• Driving customer service excellence, tenancy stability and operational effectiveness.
• Ensuring compliance with legislative and regulatory requirements.
• Leading and developing high-performing teams and leaders.
• Managing tenancy-related financial performance, revenue and risk.
• Building strong relationships with tenants, community partners, government agencies and key stakeholders.
• Contributing to organisational strategy and enterprise-wide decision-making as a member of the Executive Leadership Team.

About You

You will be an accomplished senior leader with experience leading operational services within housing, property, community services or other similarly regulated environments.

You will bring:

• Significant senior leadership experience with responsibility for people, operational and financial performance.
• Proven success leading housing service delivery functions at scale.
• Strong commercial and financial acumen.
• Experience building high-performing teams and leading through change.
• Exceptional stakeholder engagement and relationship management skills.
• A values-led leadership style grounded in integrity, empathy and accountability.

About ŌCHT

Guided by whanaungatanga, ŌCHT provides quality, affordable homes and connects people to the services and support they need to live well. As the leading affordable housing provider in Te Waipounamu, the organisation manages more than 2,500 homes and continues to set the standard for affordable housing in Aotearoa.

Every surplus is reinvested into creating more homes and improving existing ones, helping strengthen communities and expand access to affordable housing for future generations. Employees are supported by a collaborative, values-led culture and benefit from flexible working arrangements, including the option of a four-day working week.

Apply Now

If you're an experienced leader who is passionate about creating positive outcomes for people and communities through quality housing, we'd love to hear from you. Get in touch with Sarah Mowbray for a confidential discussion or apply today via the link!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Sarah Mowbray on +64 4 471 9723.