Operations Manager

This senior position offers you the opportunity to make a meaningful impact by overseeing daily operations & supporting strategic goals across HR, administration, communications, compliance, planning, & finance. Reporting directly to the Trade Commissioner, you will play a pivotal role in ensuring operational efficiency & business continuity while collaborating with Programme Team Leaders to drive high standards of organisational planning and reporting.

What you'll do:

• Oversee all aspects of human resources management including recruitment processes, onboarding new staff members, supporting disciplinary procedures, reviewing travel requests, coordinating annual performance reviews, and collaborating on HR strategic plans.
• Support the review and update of organisational policies and procedures biannually while assisting in remuneration review exercises and approving staff leave.
• Prepare annual implementation plans in consultation with Programme Team Leaders, Finance and Administration Support Officer, and the Trade Commissioner to ensure alignment with strategic objectives.
• Manage insurance policies covering office assets, motor vehicles, workers' compensation, and travel requirements for staff.
• Co-develop an Engagement Strategy aimed at strengthening partnerships with clients, customers, stakeholders, host governments, and other relevant parties through coordinated approaches.
• Develop comprehensive training plans for staff to enhance skills and support ongoing professional development within the organisation.
• Coordinate Forum Secretariat-related meetings in Auckland by preparing service agreements and non-disclosure agreements for stakeholders as required.
• Organise regular staff meetings by setting agendas and ensuring timely submission of minutes for audit compliance purposes.
• Manage the Business Continuity Plan to maintain relevance and oversee capital work projects as needed.
• Prepare written papers and presentations for the Trade Commissioner while compiling six-monthly and annual reports; oversee Pacific Focus stories including editing and vetting content for clearance; prepare quarterly reports for both local contribution and global network reporting.

• At least 7 years of relevant financial experience demonstrating advanced budget design and implementation capabilities.
• A minimum of 10 years’ experience in middle management roles showcasing proven track record in achieving business outcomes within complex organisations.
• Sound knowledge of administration duties coupled with exposure to enterprise software systems; advanced proficiency in Excel is highly desirable.
• Demonstrated ability in human resource disciplines including thorough understanding of labour laws and leave entitlements.
• Excellent English communication skills both oral and written enabling effective interaction across diverse cultural backgrounds.
• Mature tendencies with willingness to perform consistently at high standards; intuitive approach combined with practical thinking abilities.
• Ability to collaborate effectively with team members from Pacific cultural backgrounds fostering an inclusive workplace environment.
• Proactive attitude towards taking initiative supported by outstanding achievement history in exceeding business objectives and meeting deadlines.
• Project management experience evidenced by successful delivery of multi-faceted projects within multicultural settings.
• Well-developed judgement skills paired with discretion required for handling confidential information appropriately.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Courtney Taylor on +64 9 374 7360.