Account Manager

C & I Travel Specialists is a leading provider of conference and incentive facilitation services, including travel arrangements, across New Zealand and overseas. We pride ourselves on delivering exceptional event experiences for our clients, combining innovative solutions with seamless execution. As we continue to grow, we are seeking a dynamic and driven Account Manager to join our team.

The Account Manager will play a pivotal role in managing client relationships, with an emphasis on driving new business opportunities, and working with the broader team overseeing the end-to-end delivery of conferences and events. This position requires a balance of account management expertise, proactive business development skills, and exceptional organizational capabilities to ensure successful event execution.

Key Responsibilities:

Account Management:

• Build and maintain strong relationships with existing clients, acting as their primary point of contact.
• Understand client needs and objectives to deliver tailored conference solutions that exceed expectations.
• Provide regular updates and reports to stakeholders on event progress, budgets, and outcomes.
• Ensure high levels of client satisfaction through effective communication and problem-solving.

Business Development:

• Identify and pursue new business opportunities within the conference and incentive events sector.
• Develop strategies to target potential clients and expand C & I Travel Specialists' market presence.
• Prepare proposals, presentations, and pitches to secure new accounts.
• Collaborate with the team to support lead generation efforts.

Event Management:

• Plan, coordinate, and execute conferences from concept to completion, ensuring all logistical aspects are managed effectively.
• Source venues, suppliers, speakers, and other resources required for successful event delivery.
• Manage budgets, timelines, and risk assessments for each event.
• Oversee onsite event operations to ensure smooth execution.

Stakeholder Management:

• Liaise with internal teams, external vendors, sponsors, and partners to align goals and deliverables.
• Negotiate contracts with suppliers while maintaining positive working relationships.
• Act as a trusted advisor to clients by providing expert guidance throughout the planning process.

Key Skills & Attributes:

Essential Skills:

• Proven experience in account management or business development roles (preferably within the events or travel industry).
• Strong stakeholder management skills with the ability to build rapport at all levels.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills for client interactions and proposal writing.

Desirable Skills:

• Experience in end-to-end event planning and execution.
• Knowledge of the travel industry or familiarity with both domestic and international conference logistics.
• Proficiency in CRM systems and Microsoft Office Suite (especially Excel).

Personal Attributes:

• A proactive "hunter" mindset with a passion for identifying new business opportunities.
• High attention to detail combined with creative problem-solving abilities.
• Resilience under pressure with the ability to meet tight deadlines.
• A collaborative team player who thrives in a fast-paced environment.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Event Management, Marketing, or related field (preferred but not essential).
• Minimum 3 years of experience in account management or sales roles within relevant industries.

Why Join C & I Travel Specialists?

At C & I Travel Specialists, you’ll be part of a passionate team dedicated to creating memorable experiences for our valued clients. We offer:

• Opportunities for professional growth within a dynamic industry.
• The chance to work on exciting conferences across New Zealand and internationally.
• A supportive company culture that values innovation and collaboration.
• Remuneration that rewards performance.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Rhys Collins on +6493747318.