Customer Liaison Coordinator

Are you a people-focused administrator who thrives on delivering exceptional customer service; and enjoys being the welcoming face of an organisation while keeping operations running smoothly behind the scenes? We are seeking an organised and proactive Customer Liaison Coordinator to join this Wellington-based team. A varied and rewarding position combining reception, customer service, administration and coordination responsibilities in a fast-paced, professional environment.

About the Role

As the Customer Liaison Co-ordinator, you will be the first point of contact for customers, visitors and stakeholders, ensuring every interaction is professional, positive and efficient. You'll play a pivotal role in supporting the wider business through high-quality administration and office coordination.

Key Responsibilities

• Act as the professional first point of contact via phone, email and in-person enquiries.
• Manage the reception area and ensure an exceptional visitor experience.
• Coordinate incoming and outgoing mail and courier services.
• Provide administrative support to senior leaders and management teams.
• Organise meetings, events, travel and accommodation arrangements.
• Manage office supplies, stationery and general office requirements.
• Support cross-functional projects and business initiatives.
• Contribute to workplace health and safety practices and operational excellence. About You

To be successful in this role, you will have:

• Previous experience in a reception, or a customer service-focused administrative role.
• Proven experience delivering exceptional customer service.
• Strong organisational skills and the ability to juggle multiple priorities.
• Experience coordinating meetings, travel and general office administration.
• Intermediate to advanced Microsoft Office skills.
• Excellent verbal and written communication skills.
• A high level of attention to detail and accuracy.
• A proactive, positive and solutions-focused approach.

What's in it for You?

• Join a collaborative and supportive team environment.
• Varied and engaging role where no two days are the same.
• Opportunity to work closely with senior stakeholders across the business.
• Be part of an organisation committed to making a meaningful impact through workforce and professional development.

Apply Now

If you're an energetic, customer-focused professional who enjoys building relationships, delivering outstanding service and keeping things running seamlessly behind the scenes, we'd love to hear from you.

Apply today and take the next step in your administration and customer service career.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.