Country Manager

Our client is part of a global organisation that delivers world-class customer service experiences. They’re now on the lookout for a dynamic, ambitious, and hands-on leader to take full ownership of their Auckland-based operation.

This isn’t a sit-behind-your-desk role. You’ll be right in the action — coaching your team, problem-solving in real time, and ensuring customers have the best possible experience. You’ll be leading a team of 25 (a mix of admin and service-focused staff), with full accountability for team culture, customer satisfaction, and operational results.

• Run and own a fast-paced, people-driven business unit
• Lead a high-performing, customer-focused team
• Be part of a global company with personal and professional growth opportunities

What you’ll do:

As the Country Manager, your role is all about people, performance, and process. You’ll lead the day-to-day running of the business unit, building a culture of ownership and high standards while keeping a close eye on cost and compliance.

You’ll spend most of your time working alongside your team — mentoring, coaching, and setting the tone. You’ll be the go-to person for decision-making, ensuring things run smoothly and customers walk away happy.

You'll also be involved in reviewing simple financial data (Excel-based), managing local partnerships, and supporting your team to deliver on service expectations.

Key Responsibilities:

• Lead, coach, and support a cross-functional team
• Build a culture of positivity, accountability, and performance
• Own and improve the customer journey from start to finish
• Maintain a safe, clean, and efficient workplace
• Manage vendors, maintenance, and local suppliers
• Monitor costs and use financial data to guide decisions
• Work with global sales to grow engagement and visibility
• Ensure smooth operations while meeting internal compliance standards

What you bring:

The right person for this role is a natural leader — someone who’s confident managing people, comfortable with numbers, and motivated to make things better every day. You’re strategic, but not afraid to get stuck in. You know how to bring the best out of others and enjoy solving problems on the spot.

Bonus points if you’ve worked in customer-centric industries like hospitality, operations, or tourism — especially if you’ve had experience in sales or working closely with sales teams.

• Leadership experience in a service-led environment (hospitality, operations, business)
• Hands-on, approachable, and confident working with a junior to mid-level team
• Strong team builder with great coaching skills
• Financially capable — you can manage a basic budget and navigate Excel
• Driven by customer satisfaction and operational results
• Sales mindset — even if you’re not directly selling, you get what drives conversions
• Open-minded, globally aware, and a strong communicator

What sets this company apart:

This global business is known for empowering its people. You won’t be boxed in here — you’ll have freedom to lead your site your way, backed by a wider team across the world. They care about culture, support development, and genuinely want people to grow.

It’s not just about hitting targets — it’s about building something that makes an impact.

What’s next:

If you’re ready to take ownership of a high-impact leadership role and love the idea of being hands-on in a fast-paced business — apply now!